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CRM
Customer Relation Management
Integra customer relation management module
Customer relation management is an integral part of ERP solution. In an organized ERP, that integrate all aspects of a business process, CRM can not be omitted or segregate form other functional modules. Its feature will spread across the modules. Integra CRM Module is covers the following.
Customer Registration
Customer registration/setup is one of the main function of the CRM. Integra ERP is having all provision to add customer details including their contact details, contact persons etc.
Customer Communication
Building relation between the organisation and its customers is only ensured when we channelizing a communication system among the customer. Integra ERP help its customers to follow channeled communication system by various means, such as through email, SMS and Postage. We keeps all data of communication for future reference and get a well versed customer history. All incidents of the business process and occasions are used to maintained a relation between the customer.
Pre-sales management
Lead generation
lead management
lead followup
lead closing
Order processing and promotions
Requirement management
Quotation management
Sales order generation
Delivery Management
Billing and Collection
Discount Management
Sales schemes and promotions
Post sales supports and service Management
Support call management
execution support
Complaint Management
Customer complaints registration
Compliant process and tracking
Compliant closing and reporting
Customer Analysis
Customer history
Customer profitability analysis
Sales and credit analysis
customer grading