Customer relation management is an integral part of ERP solution. In an organized ERP, that integrate all aspects of a business process, CRM can not be omitted or segregate form other functional modules. Its feature will spread across the modules. Integra CRM Module is covers the following.
Customer registration/setup is one of the main function of the CRM. Integra ERP is having all provision to add customer details including their contact details, contact persons etc.
Building relation between the organisation and its customers is only ensured when we channelizing a communication system among the customer. Integra ERP help its customers to follow channeled communication system by various means, such as through email, SMS and Postage. We keeps all data of communication for future reference and get a well versed customer history. All incidents of the business process and occasions are used to maintained a relation between the customer.
Sales order generation
Billing and Collection
Sales schemes and promotions
Support call management
Customer complaints registration
Compliant process and tracking
Compliant closing and reporting
Customer profitability analysis
Sales and credit analysis