Integra Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Integra understands that customers want rapid response service. From initial contact with the customer regarding an incident, to in the service operations, to processing returns quickly and efficiently, Integra Service Management provides the visibility and accountability of your business needs.
► Create new and track historical service calls.
► Assign appropriately skilled technicians and escalate calls.
► Track parts, labor, and expense details
► Manage spare parts and trunk stock inventory
► Generate standard and customized reports to track profitability and analyze parts failure, technician utilization, and workload.
► Generation of Service Invoices
► Update service call details including parts and labor usage, expenses incurred, and additional charges levied at each Service Depot.
► Centralize the Service billing or tracking of service call costs against a customer contract (service agreement) or equipment warranty.
► Gain deep visibility to supporting documents such as service level agreements, parts inventory transfers and parts purchase orders.
Integra has conceptualized the Project Management module as a resourceful tool to control and direct a Project right from initiation to planning to execution to project closure and in the course helping to achieve the set goals and control the project cost. Project Management module is conceived as an Add-on module which can be integrated with other processes of....
Integra Warranty Management to manage all aspects of After-Sales Service and Warranty operations—warranty and service contract tracking and administration, installed base management, incident management, service activity recording and invoicing, and return and repair authorization processing and administration.
► Allows users to manage after-sales operations, including Warranty and service coverage, pricing, and billing for warranty and contractual Warranty
► Covers a broad range of capabilities including Incident Management, Activity Recording and Invoicing, Returns and Repairs, Contract Management, and Installed Base Management
► Allows access to enterprise information, product structures, inventory planning, financial activities and more because it is fully integrated with ERP Applications
► Includes additional options for designing regional contracts, generating contract billing and managing the General Ledger effects of contracts
Integra Incident Management features ensure that customers get the appropriate response to issues for fast, effective resolution. It tracks the contact and activity through the service and Warranty process to resolution and invoicing.
► Automates installed base updates from sales orders, incidents, return material authorizations, and the generation of installation and preventative maintenance calls
► Simplifies contract quoting, releasing, renewal and administration
► Allows users to manage all internal and external Warranty and service activities—tracking the initial contact with prospects through Warranty and service activities, and ultimately to invoicing and collections
► Handles incoming calls and verifies service coverage
► Enables each organization to set up escalation rules to ensure that incidents are responded to in a timely manner
► Allows users to move incidents from one queue to another with increasing priority until a response is made
► Defaults streamline incident creation for requests that follow predefined patterns
► Groups of incidents can be created based on a wide range of criteria, such as items needing a preventative maintenance visit, items belonging to a range of end users, or items shipped after a certain date service management managed service provider managed services
Integra ERP software for manufacturers is an advanced purpose-built solution by which companies can manage their complete operations, from raw material procurement to finished goods dispatch. Improve how you manage your most important business processes – from procure-to-pay, make to stock, order-to-cash – fully integrated with efficient financial processes
Service Contracts often count for a significant portion of a company’s revenue, but they can also present potential lost productivity and risk due to human error. It helps companies make the most of their contract commitments by automating repetitive and time-sensitive tasks, such as renewal invoicing, and by accelerating complex or tedious tasks such as contract generation and billing scheduling.
► Defines a relationship with the service customer specifying the cost, terms and conditions for such things as telephone Warranty, field repairs, on-site technical Warranty and maintenance
► Allows contracts to include special items that are priced at a fixed amount, applied as percentage uplift, or at a discount to the entire contract. Taxes and trailer charges are fully integrated
► Enables users to define billing cycles—usually monthly, quarterly, or annually—for the contract at multiple levels and release contracts automatically for invoicing according to this billing cycle, creating invoices in the Sales Orders/ Invoices module
► Allows users to extend service coverage with contract renewal functions
► Allows users to generate quotes and send them out for review before renewing contracts
► Allows users to optionally update prices based on current price structures during renewal
► Includes three levels of hierarchy that Warranty two contract designs :
collection of end users with items requiring coverage and collection of items, each with one or more associated end users
► Enables users to design powerful and complex service coverage relationships
► Allows users to choose between billing the contract customer or billing end users
► Generates contract invoices in summarized or detailed format
► Performs billing according to customer requirements based on billing cycle, prorated partial periods and period-based billing features