Communication

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COMMUNICATION ENABLED ERP SOLUTION

Additional Information

Integra ERP communication panel provides you the convenience of handling your outbound and intranet communications just from a single source and keep record of each such communication in your ERP software itself. INTEGRA ERP allows you to send out communications; be it to your customers or vendors or employees, all within the ERP environment and that too even while you are busy managing your business processes in INTEGRA ERP. It saves you time & help you enter into the world of digital marketing. It also gives you freedom to be in touch with your customers/vendors/employees in real time and thus provides you the greatest opportunity of maintaining customer relation.

INTEGRA has integrated a Communication panel as an integral part of our ERP solution which makes INTEGRA ERP an All-in-one ERP solution. Here INTEGRA ERP allows you to carry on with the ERP processes and at the same time allows you to communicate with your customer/vendor through Email or SMS. Our users can share information regarding issue of business documents like Sales Invoice, Purchase order, Sales order, sales Quotation etc. etc. with their vendors/customers through Email facility in INTEGRA ERP as soon as it is generated. User can also retrieve customer-wise history of each and every communication as and when needed. They can also send any sort of information through SMS facility in INTEGRA ERP to their customers/vendors. The convenience of these facilities in INTEGRA is, you can do all these and more without even moving out of your ERP processes. With this, INTEGRA open up un-ending possibilities for our customers to communicate with their customers/vendors and more over for business promotions too.

Benefits:

Documentation software

As all internal and external outgoing communications are saved and be regenerated any time for further reference

Promotional tools

To ease the business promotion, Integra ERP provides bulk Email and bulk SMS facility to its customers. Customers can collect prospective customers email address and mobiles numbers of their business area and can blast marketing SMS and Email messages.

Internal communication

All internal communication among the users and between the management and the user are possible in Integra ERP and keep record of every communication for future reference.

Complaint management

Note can be used as complaint management tool. Complaints or reviews regarding product and service are properly recorded and bring notice of the concerned users for further proceedings. All communications between the users are recorded on time, and further provide the complete history of such communication.

Customer/vendor history

Along with its financial data, entire communication history also provided from Integra ERP which helps the user to understand how we treated this customers.

Timely reminders

Duties and responsibility of a user has to discharge timely. Integra ERP provides proper to set the reminders of such duties and responsibilities and give on the screen alarm.

Mass communication

Bulk SMS and Bulk Email features are used for mass communication for business promotion and to send occasional greetings etc.

Communication means

Reminder

Calculator

Note

Note / Diary

INTEGRA ERP provides a NOTES/DAIRY feature in its communication panel. This is convenient when user want to save some information that the user might need later. This is basically meant as an internal document. You wish to record something about a customer or about your employee or you want to store some information which you wish to recall later; just take out the NOTES feature in INTEGRA ERP and jot down the information and stash it away as a Draft or if you wish to send such information to your employees, prepare the NOTE and send. You can use the Note feature as a record of information. There could be occasions when you remember some important information which may be lost later; just take out NOTE feature in INTEGRA and record the information and store in the system to recall later. At times, user can also use the Notes feature as a customer complaint recording document for future reference and resolution. There are endless possibilities for the use of “Notes” feature.

Email

INTEGRA understands that email marketing continues to be a preferred tool in digital marketing. The present market is a buyers-driven market and therefore interaction with the buyer has become the need of the day. One of the primary concerns in this scenario is to devise ways to update and educate the buyers and thereby increase the footfall in the business. The widely accepted and easy to practice media for this purpose is email. It is here INTEGRA comes to your help. For the first time in ERP history, INTEGRA provides you Email facility in its communication panel. You can now send messages and documents through INTEGRA Email facility. You can also send mass emails or individual mails through INTEGRA. How you can put to use Email facility in INTEGRA ERP. An indicate list of occasions were user can make use of INTEGRA ERP for sending Email at a click are mentioned below.

BUSINESS DOCUMENTS

User can send business documents like Invoices, Purchase Orders, Debit Notes/Credit Notes, Purchase indent, Quotation, or any other such business document.

BUSINESS INFORMATION

User can send intimations, confirmation mails, trade related information, etc. through Email.

PROMOTIONAL MAILS

To attract customer attention, many a time stores declare reduction sales, attractive product bundles, etc. which information can be send to customers through Email.

NEW LAUNCH PRODUCTS

In the event of a new product is introduced in the market, such information can be sent to existing as well as prospective customers through Email.

FESTIVAL GREETINGS

If the user wishes to send Greetings in times of festivals, they can send mass Emails to their customers/vendors with a click.

BEST WISHES

In order to engage the customers or as a part of promoting business relation, if best wishes messages are required to be sent, users can make use of Email facility available

UPCOMING EVENT INFORMATION

If any customer meet or any such event is organised, user can use the Email facility in INTEGRA ERP for sending such information to their customers or vendors.

EMAIL FOR INTERNAL COMMUNICATION:

Email facility in INTEGRA ERP can also be used for internal communication.

SMS

All of us know that SMS is a time tested tool for digital marketing and the quickest way to market a business. In this age of telecommunication, people are widely using SMS as an effective Marketing tool. If you wish to send messages to be read by the highest number of people in your customer/vendor database, use Bulk SMS facility. Advantages of using SMS facility in

INTEGRA ERP.

Send multiple SMS in one click.

Engage new customers with SMS

Drive inbound traffic and increase customer-base

Simplify purchases and quick confirmation

Send order confirmation and delivery confirmation directly to customer’s hands

Use SMS to confirm and manage appointments

Build customer loyalty and generate more sales

Easy to operate and use. Highly user friendly

Cheaper, faster & instant results

Increase your sales & generate repeat sales.

Communicate up-to-date service information

Send payment reminders and payment confirmation through SMS

Improved customer experience

Cost effective communication mode.

CIRCULAR

Circulars are commonly used for internal communication between management and employees. You can pass on important information or official orders or concerning the administrative matters of the company to the entire users or group of users in that spectrum through Circulars. Thus Circular has multiple usages at the end of an ERP user.

Instant circulation of official order

Keeps records of all messages

Can send to all user or group of users or a particular user

One way traffic from management to users

Ensure the receipt of official orders

Easy communication method

CHAT

CHAT facility in INTEGRA ERP communication panel is for internal informal conversation through writing between and amongst the users. During the course of business, it becomes necessary for the users to interact with each other which save time on moving away from their duty desk. In order that routine tasks are done efficiently, INTEGRA has introduced a Chat facility within the users. Users can keep history of the chat as a record so that same can be recalled if and when needed. Chat facility is an easy and sophisticated tool to indulge in a dialogue by exchanging electronic messages over Bulletin Board System.

SEARCH & calculator

CALCULATOR

Calculator has been added as a General Utility Tool for the convenience of our users. It serves your immediate purpose if a calculation is required to be made during the course of work in the ERP system.

SEARCH FEATURE

This feature is directly linked to your ERP system for instant information regarding stock, receivables and payables. Searches can also be made in ERP Setup related information, Voucher related information. We can easily find the images of an item if it updates in item master. Multiple images of items can be stores in Integra ERP and view through this search option.